Assist the General Manager with overall hotel operations. Ensure compliance with relevant laws, regulations and maintain all statutory required records. An Operations Manager is a person who holds a key senior position in a company. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. 80 staff, Reported directly to the General Manager. When making a resume in our builder, drag & … To optimize your document for efficiency, you need to use the kind of action-driven language exemplified in our director of hotel operations resume sample. © 2020 Job Hero Limited. Hotel Manager, Evening. Direct responsibility and oversight of breakfast staff, housekeeping department, maintenance and front desk. The department or division that the manager will handle 3. Summary : Operations Manager with experience of 14+ years, successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services.Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Managed over 50 employees at one time each shift, over 200 total. Ensure accurate records of revenue, expenditure and assist in reconciliation of ledgers. Develop and manage all departmental budgets and forecasts. Operations include human resources, housekeeping, security, … Closely monitor occupancy rates and demand forecasts, make recommendations concerning current and future rates, Work closely with department supervisors to coach, identify and/or resolve inefficient operations. Maintain and enforce lease agreements entered into by the hotel. Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Also assist with overall Food & Beverage financial success including adherence to purchasing standards, Develop and implement beverage menus. Manage a team of 105 employees. Notable Keywords: hotel operations manager cover letter examples, CV examples, curricula vitae examples, curriculum vitaes, hotel operations manager … Responsible for day to day hotel operations/services: including meeting financial goals as well as overseeing all Customer Relations. Monitors all departments in the resort to ensure quality of operations. Managed the daily operations of the Hotel including Front Desk, VIP, Bell Staff, Valet, Conference Management, Rooms Control, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. Find out what is the best resume for you in our Ultimate Resume Format Guide. Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality. Implemented Incentive programs for Housekeeper of the Month, Housekeeper of the Year, Rooms Inspection, Cleaning Rag System, and Associate suggestion boards. Involved in the recruiting, interviewing, hiring and training of all new employees. Sales Operations Manager Resume Hotel Sales Manager Resumes Physic. Additionally respond to any Security related accidents or evictions, Keep all public areas (casino, guest rooms, front areas) at exemplary presentation, Engage, entertain and inspire all who visit a MGM Resorts International Resort, Bachelor degree in Hotel Management or related field or equivalent education and experience, Able to effectively communicate in English, in both in written and oral form, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Keep all public areas (casino, guest rooms, and front areas) at exemplary presentation, Manage the Front Desk operations through manual processes as needed during any system downtime, Engage, entertain and inspire all who visit, Perform other job related duties as requested, At least 2 years of supervisory experience at a major hotel/resort setting, At least 3 years of guest service experience at a major hotel/resort setting, Engage, entertain and inspire all who visit MGM Resorts International properties, At least 3 years guest service experience at a major hotel/resort complex, At least 2 years supervisory experience at a major hotel/resort complex, Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws as well as employment policies and laws, Work closely with Chefs and Culinary team to provide seamless restaurant service as well as a cohesive team environment, Proactively communicate with other departments, Overall responsible for staff scheduling to the forecasted business levels, posting weekly schedules in a timely manner, monitoring weekly payroll, ensuring par levels are maintained, etc, Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests, Management experience within a hotel environment with a proven ability to lead a large and diverse team, A real passion for delivering and making a positive impact on the guest experience, Proven experience in developing operational procedures and processes, Confident communicator and decision maker, Passion for working in fast-paced, high-pressured, busy environment, Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are met, Experience working at full-service hotels, resorts, or cruise ships, Flexible schedule and willingness to travel, Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management or Business, 10 years management experience at a full-service hotel, resort, or cruise ship, Flexible schedule and willingness to travel. 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